Some of our more Frequently Asked Questions!

Are my Credit Card details Safe?

Using your credit card with InterPetal is completely safe! We use a real time credit card processing system provided by http://www.securetrading.com. You simply enter your personal details on our own server before hyperlinking to Securetrading servers where you enter your credit card details in complete confidence, using secure socket layers (SSL) that encrypt your details for transmission over the Internet.

We do not handle or get to see your Credit Card number at anytime throughout the order process. This provides all our customers with the ultimate in safe, secure online ordering.

Can I order over the telephone?

Yes, by simply calling 0845 6444352 (Low Call)
+44 1502 564488 (International). Our hours are 10 am to 5 pm Monday through to Saturday. Please note there are times when we may be too busy to take your call so leave us a message and we will get back to you ASAP!

Can you deliver Worldwide?

Yes, to over 200 countries, We so far have sent our rose petals to the USA, Malaysia, Australia, throughout Europe and even Russia.

How do I know you have got my order?

When your order is placed online and your credit card accepted you will see a confirmation screen. You will then be sent an E-mail confirming your order. Should you not receive this E-mail please contact us.

How do I cancel my order?

You can cancel your order by simply replying to our automated confirmation E-mail or sending an E-mail to Sales@InterPetal.com stating your desire to cancel. Please note all orders taken online charge your credit/debit card at the time of ordering, any refunds will be charged back within seven days of cancellation minus a 7.5% fee to cover our credit card charges. We regret we cannot amend or cancel orders within 24 hours of despatch.

Can I pre-order weeks or months in advance?

We will accept orders up to 12 months in advance. In fact we encourage you to order in advance to allow us enough time to plan how we load our freeze drying machines.!

What if I want my rose petals delivered the very next day?

It is possible if we have your particular rose petal, head or bud in stock but you must contact us first to arrange this.